Frequently Asked Questions
Everything you need to know about our artisanal beauty collection.
Where does d'Annam ship to?
We currently offer worldwide shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
Are your products cruelty-free and vegan?
Yes, all d'Annam products are 100% vegan and cruelty-free. We do not test on animals at any stage of our production process.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are d'Annam fragrances made with natural ingredients?
We use a blend of high-quality natural extracts and safe synthetic molecules to ensure both the complexity of the scent and long-lasting wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.